Returns & Exchanges
At Normans Musical Instruments, we want you to be completely satisfied with your purchase. If your instrument or accessory isn't the perfect fit, you can return it within 30 days for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number and receive your return labels.
Pack Your Instrument
Carefully place the item in its original packaging, ensuring all accessories, manuals, and protective padding are included to prevent damage during transit.
Ship the Item
Affix the provided return label to the outside of the box and drop it off at any authorized courier location or schedule a collection.
Receive Your Refund
Once our technicians inspect the returned instrument, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing