Frequently Asked Questions
Everything you need to know about your musical journey with Normans.
How much does shipping cost for instruments?
We offer free standard delivery on all orders over ÂŁ50 within the UK mainland. For smaller accessories or international shipping, rates are calculated at checkout based on weight and destination.
What is your return policy for musical instruments?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition and packaging for a full refund or exchange.
Do your instruments come with a warranty?
Yes, all new instruments purchased from Normans Musical Instruments come with a minimum 12-month manufacturer's warranty covering any manufacturing defects.
Are instruments set up and checked before dispatch?
Absolutely. Our in-house technicians perform a multi-point inspection and setup on all woodwind, brass, and string instruments to ensure they are ready to play the moment they arrive.
Do you offer financing or payment plans?
We provide several flexible payment options, including Klarna and V12 Retail Finance, allowing you to spread the cost of your new instrument over monthly installments.
Can I get a discount for bulk education orders?
Yes, we specialize in supplying schools and music hubs. Please contact our education sales team directly for bespoke quotes and institutional pricing.